Terms & Conditions

Please arrive on time for your appointment. Late arrival may result in your treatment being shortened, altered or rescheduled if there is insufficient time to carry it out safely.

Lumi requires at least 72 hours' notice to cancel or reschedule an appointment.

Where less than 72 hours' notice is given, or a client does not attend, a cancellation charge may apply, up to the value of the booked appointment. Cancellation charges will be applied in accordance with applicable UK consumer law and the circumstances of the booking.

Repeated cancellations or rescheduling may result in advance payment being required for future appointments.

Any applicable booking fee or advance payment conditions will be made clear when you book.

Where Lumi cancels an appointment and a suitable alternative cannot be agreed, payments for services not provided will be refunded where applicable.

Some treatments require a consultation. Lumi may postpone, alter or decline treatment if there is a contraindication or if treatment is not considered appropriate or safe.

You are responsible for providing accurate information about:

Please let Lumi know if anything changes before your treatment.

Skin is individual and treatment results cannot be guaranteed.

Treatment courses and programmes, including the Skin Reset Programme, may have additional terms relating to payment, treatment intervals, expiry and cancellations. Treatment plans may be modified if your circumstances or skin condition change.

Treatments may have minimum age requirements. Clients under 18 may require parent or legal guardian consent and/or attendance.

Some advanced treatments may not be available to clients under 16, in accordance with Lumi's policies and applicable requirements.

Where required, patch testing must be completed within the timeframe specified by Lumi. Treatment may be postponed where the appropriate patch test has not been completed.

Treatment may be postponed or declined where there is an active infection, cold sore, compromised skin, relevant medication, illness or another contraindication.

Product recommendations are based on the information available at the time. Please follow the usage instructions provided.

These terms may be updated periodically. The latest version is always shown on this page. Last updated: 29 October 2026.